C2C – water and wastewater services
provider of choice

'Working wth C2C Services'
Newsletter March '09

Providing a safe, reliable and secure service, C2C offers customers peace of mind and value for money. Supplying maintenance and operational solutions for water and wastewater services, our expertise is second to none, demonstrated by delivery of one of the largest water and wastewater contracts in Europe.

C2C Offers:
. High Customer Service, Health and Safety and Environmental performance standards.
. A company which has the Ministry of Defence’s trust and satisfaction demonstrated by a 25-year water and wastewater services contract.
. ISO 9001 and ISO 14001 awards and accreditation to OSHAS 18001:2007, providing assurance of safe, efficient and effective systems of work.
. The backing and experience of Severn Trent (one of the UK’s largest water services companies) and Costain (a top ten UK construction company) offering stability and longevity.
. Successful achievement of Investors in People, which evidences our commitment to constantly improving our workforce.

While planning your project we can:
. Potentially Reduce water usage and subsequent costs by up to 40% for commercial businesses and 90% for industrial businesses through the installation, operation and maintenance of leakage detection systems.
. Minimise water utility costs by ensuring that you are paying the correct amount for water and wastewater at all of your UK sites, through our water billing management team.
. Identify water usage reduction and continued cost savings through our experienced team of wastewater measurement and water recycling advisors.
. Further reduce your water consumption and subsequent energy costs by advising on and installing water saving devices and initiatives.
Offer the security of a fixed price quote, which means there will be no surprises when payment is due.
. Provide advice on optimising your external fire distribution systems.
. Operate your treatment facilities and manage Environmental Agency consent compliance by taking full responsibility for your sewage discharge consent.
. Meet the demands of multi site operators, as we are able to provide our services across the UK.

When your job is underway we offer:
. 24/7 UK based Control Centre staff who will efficiently and effectively manage any job queries and account questions.
. An exemplary health and safety record and ethos, both internally and externally, ensuring health and safety always remains a priority.
. Regionally based technicians to ensure a timely response to emergency and planned work.
. A dedicated Area Manager who oversees local technicians and completes on site audits to ensure our high standards are maintained.
. A dedicated project point of contact who will always ensure that any queries you may have are resloved efficiently and professionally.
. A fully security cleared workforce which will eradicate any concerns regarding sensitive on-site materials or data.
. An established and dedicated supply and delivery chain to ensure timescales are always met and quality products are continually used.

Following completion of your project:
. We offer 30 days payment terms, meaning you will be sure the work is completed to your satisfaction before payment is due.
. We are fully committed to seeking your feedback on the work you have had completed; this means we are always happy to listern to our customers and review our work procedures from suggestions made.

Benefits of using C2C:
. Operation and maintenance of water and wastewater assets.
. Cost reduction through water usage, leakage and billiing management.
. Ownership and responsibility for environmental and legal compliance.
. A UK based 24/7 Contact Centre.

Please contact the Growth Team on 0121 722 6165 for further information